Refund policy

Flora Bites – Refunds & Returns Policy

At Flora Bites, your satisfaction is our top priority. We are committed to providing high-quality products and a seamless shopping experience. Please review our Refunds & Returns Policy below for guidelines on returning products.

1. Returns Eligibility

We accept returns for products that are unused, unopened, and in their original packaging. Due to sanitary reasons, we cannot accept returns if the package has been opened or the product has been used. Please inspect your order upon arrival before opening any sealed packaging.

2. Damaged or Defective Items

If you receive a damaged or defective item, contact our customer support team within 7 days of delivery. We may request photos of the damage or defect to facilitate the return process. Once approved, we will provide instructions on returning the item, and we will gladly send a replacement.

3. Incorrect Orders

If you receive the wrong item, please notify us within 7 days of delivery. We will arrange a return and issue a replacement or a refund based on your preference.

4. Non-Returnable Items

For the safety and well-being of our customers, some items are non-returnable due to sanitary reasons. These include, but are not limited to:

• Personal care products

• Cosmetics

• Intimate apparel

• Any product that comes into direct contact with the body

Please review product descriptions carefully before making a purchase.

5. Refunds Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7 days. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer.

6. How to Initiate a Return

If your return meets the eligibility criteria, please contact our customer support team via our "Contact Us" page. Our representatives will assist you with the return process.

7. Packaging Your Return

To avoid damage during transit, please securely package your return. We recommend using a trackable shipping service to ensure safe delivery.

8. Exchanges

Due to sanitary reasons, we do not accept exchanges for opened items. If you received a damaged, defective, or incorrect product, please follow the steps outlined in Sections 2 and 3 for resolution.

At Flora Bites, we value your trust and aim to provide excellent service. If you have any questions or concerns, please reach out to our customer support team.

Thank you for shopping with us! 💛